+44(0) 1494 435112 info@surveybe.com

Services and Support

Surveybe is, by design, a superbly user-friendly software but we understand that sometimes a little help can be required to make sure that you are getting the most out of using our software.  With this in mind we offer a wide range of assistance options:

Contact Support

support@surveybe.com

Email

Services

Our research team assist surveybe users across the globe to implement successful projects and collect high quality data.  Our extensive experience of managing and implementing data collection projects and our in-depth knowledge of methodologies means that enlisting our services can be of great benefit to your project. Each client is unique in their requirements, most commonly we assist with:

  • Survey design
  • Questionnaire configuration
  • Training
  • Data management

Please contact us via info@surveybe.com to enquire about our services.

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Surveybe is developed by Economic Development Initiatives (EDI) Limited which is part of the EDI Group of companies.  EDI pioneered electronic data collection in East Africa and we continue to deliver large scale data collection projects in the region.

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Please contact us via info@surveybe.com to discuss our services.

Our smooth run with CAPI could be attributed mainly to the fabulous support team of Surveybe, who were there to clear out all our questions regarding designing the questionnaire and implementing’

Vijesh Krishna

University of Goettingen

Support

‘… Seeing all the old emails from Surveybe Support reminded me what amazing user support you have given us … you always sorted out my problems efficiently and in a good natured way.  It was much appreciated…

Young Lives

University of Oxford

In addition to the help you can find on our forum, our professional ‘help-desk’ team can be available to help users with specific queries regarding all aspects of their surveys.  Our support team provide real value when you need to draw upon their expertise.

Resources

All surveybe licence holders are provided with FREE, personalised access to our user forum and the client area of our website.  The EDI team take special care to produce clear, easy-to-follow manuals and other documentation for reference.

The EDI team Blog Posts are published on our websites to provide readers with their unique perspectives when using surveybe – all of which is aimed at helping all users to drive up data quality. Click here for more.

Blog Posts

We, Index Based Livestock Insurance (IBLI) Project http://ibli.ilri.org/ at International Livestock Research Institute (ILRI) has been working with Surveybe from 2011 for our several household-level socioeconomic panel surveys for study uptake and impact of IBLI, livestock mortality history, and herd migration.

We have been very happy with functionality of Surveybe Designer and Implementer and Surveybe’s customer support from our initial process in switching from paper based questionnaire to surveybe in 2011 to continuous process in accommodating new features and trouble shooting.

Munenobu Ikegami

Economist, International Livestock Research Institute (ILRI)